ADA Information

Accessible parking is available on a first-come, first-served basis in all MECA-managed surface lots. These spaces, including van-accessible stalls, are reserved for vehicles displaying a valid, state-issued hangtag or license plate. Guest drop-off and pick-up locations are conveniently located along 12th and Mike Fahey Streets, on the south side of the ballpark near Gate #2. Since accessible spaces are filled on a first-come, first-served basis, we encourage guests to plan accordingly. Refer to the Charles Schwab Field Omaha Directions and Parking page for additional information.

Ticket purchases, including ADA seating, are super convenient! You can easily buy them through the Charles Schwab Field Omaha box office, online at ticketmaster.com or by simply calling 800-745-3000. Whether you’re at home, on the go or at the ballpark, we’ve made it quick and easy to get your tickets!

Charles Schwab Field Omaha offers an Assistive Listening System for stadium events. Guests interested in utilizing this service can visit Guest Services, located outside Section 113 on the Concourse Level. A valid form of identification (such as a driver’s license) is required as collateral. This service is complimentary but may not be available at all events.

Charles Schwab Field Omaha offers a Closed Captioning System, with a limited number of mobile devices available upon request. These devices display communications from the building’s public address system. Guests interested in this service can borrow a tablet at Guest Services, located outside Section 113 on the Concourse Level. A valid form of identification (such as a driver’s license) is required as collateral. This complimentary service is available to Charles Schwab Field Omaha guests, though it may not be offered at all events.

How to utilize Closed Captioning on your own device:

• Open any mobile Internet Browser
• Enter Web Address
• https://captioncast.eegicap.com
• Enter Event Code: tdapo

NOTE: Event Code MUST be lowercase

All public areas of Charles Schwab Field Omaha are accessible by elevators or ramps. Elevators are located outside Gate #2 near the box office and at the Suite/Club Entrance along 13th Street. A ramp is available outside Gate #3 on the east side of the facility and can be used with reserved tickets.

Charles Schwab Field Omaha is equipped with an Induction Loop Hearing System in Sections 109, 115 and 130. This service is available to guests with telecoil-equipped hearing aids. For more information, please visit Guest Services, located behind Section 113 on the Concourse Level.

All restroom facilities at Charles Schwab Field Omaha are fully ADA accessible, ensuring convenience and comfort for all guests. In addition to these, family/unisex restrooms are available throughout the ballpark, offering a welcoming space for families and individuals needing extra privacy. We strive to provide a comfortable experience for everyone attending the event.

Charles Schwab Field Omaha offers reserved ADA seating throughout the facility to ensure a comfortable experience for guests with disabilities. For each ADA seat reserved, up to three (3) companion seats can be made available. These accessible seats are offered in every price range and are strategically located for easy entry, exit and convenient access to restrooms and concession stands. The stadium’s Premium Suites and Club Seats are also accessible for ADA guests ticketed for these areas. Accessible seating can be purchased through Ticketmaster or at the Charles Schwab Field Omaha box office. When ordering, please be sure to specify your need for ADA seating so we can provide the proper accommodations. To arrange seating for a group with special needs, please contact Charles Schwab Field Omaha Group Sales at 402.599.6818 or by filling out the contact form on our website.

Service animals are welcome at Charles Schwab Field Omaha and should remain in the seating area with their owner, not in the aisle. To ensure a comfortable experience, please notify your ticket seller at the time of purchase so they can help you secure a suitable seat for you and your service animal.

Charles Schwab Field Omaha strives to provide sign language interpreter services for our hearing-impaired guests at select events. While these services cannot be guaranteed for every event, we are committed to accommodating requests made with at least two (2) weeks’ advance notice. Please contact Charles Schwab Field Omaha at 402.341.1500 and ask for the Box Office or email guestservices@omahameca.com.

We encourage all customers, including those with disabilities, to reach out to our Guest Services department with any questions at guestservices@omahameca.com. For additional assistance, individuals can contact the Nebraska Relay Center at 711, and they will connect you with Charles Schwab Field Omaha. We’re happy to assist you through that service.

A TTY phone is also available at Guest Services, located behind Section 113 on the Concourse Level for your convenience.

Guest Services can also be text messaged by sending your issue and location to OMAHA <space> YOUR ISSUE AND LOCATION to 69050.

We are committed to ensuring accessible communication for all guests.

The Charles Schwab Field Guest Services department offers complimentary wheelchair escorts upon request, available on a first-come, first-served basis at any entrance. A wheelchair attendant will greet you and escort you to your seat. Please note that our staff cannot remain with you throughout the event, and guests will be asked to transfer from the wheelchair once seated. To request a wheelchair escort, simply notify the gate staff upon arrival, and they’ll be happy to assist you.

Wheelchair storage is available at the top of your section for guests who wish to transfer from a wheelchair to a seat during events at Charles Schwab Field Omaha. Simply reach out to a nearby usher, and they’ll be happy to assist you with storing your wheelchair.

Click Here to get in touch with our team if you have any questions about Americans with Disabilities Act (ADA) services. We’re happy to help!